Manager Customer Experience, East Gippsland Shire Council:

At East Gippsland Shire Council, we had a team that was struggling with its culture and needed a circuit breaker to help us move forward. We wanted an independent perspective that could cut through some of the issues, give people a safe space to be heard, and ultimately help us reset as a team.

We engaged Mike and the team at C4M to undertake a culture review, and it proved to be exactly the catalyst we needed. Mike was calm, approachable and independent, which helped him build trust with the team and get people genuinely engaged in the process. He was able to deal with some difficult and sensitive issues in a very measured way, while still challenging people where needed.

The review itself gave us some really useful insights, but for me, the real value was what came afterwards. Mike worked with us through the debrief and helped us turn the findings into a genuine opportunity to reset the team and move forward. It wasn't about pointing fingers or focusing on the past, it was about changing behaviours, taking greater accountability and making everyone recognise that they have a role to play in the culture of the team.

The culture review became the catalyst for that change. The team is now in a much more positive space, with people taking greater ownership of their behaviour, their relationships and their role in creating the team culture we want. One of the biggest shifts has been moving away from the idea that leadership sits with one or two people, everyone has a responsibility to be a leader within the team.

Mike was easy to work with, reliable and genuinely invested in getting a good outcome for both the organisation and the team. I would have no hesitation in recommending C4M to other organisations looking for an independent, practical and constructive approach to tackling culture issues.

Senior Partner, Maddocks lawyers:

I have found the C4M team to be utterly professional, responsive and more attuned than most to the nuances of individual workplaces, identifying and resolving the drivers of workplace conflict and providing well written reports that provide insightful analysis that deliver a clear outcome.

Director, City Planning/Sustainable Cities/Urban Governance/Strategic Planning, Brimbank City Council:

We engaged C4M to undertake an independent review of culture within one of our departments. Mike and his team guided us through a complex and sensitive process with professionalism, care and objectivity, quickly building trust with staff and stakeholders.

The resulting report was clear, balanced and highly actionable. It highlighted both the strengths of the team and the cultural challenges impacting performance, providing valuable insights that gave us confidence and clarity in making important decisions. Most importantly, the review formed a strong foundation for our roadmap for change and is helping us move forward with greater focus, momentum and purpose.

I would recommend Mike and the C4M team to any organisation seeking meaningful cultural insights and practical pathways for improvement.

P&C Director, National Professional Services Firm:

We could not have worked with anybody better on such a sensitive and complex matter.  I valued and admired your insights, empathy and calm and thoughtful approach.

General Manager, Newcastle Private Hospital:

I had to share with you the hospital’s patient experience scores for Q1,.  They are at 100%! Up by 30% from last year. Our closest other Healthscope Hospital is GCP and DP who each scored 87%.  This is fantastic!  Thank you so much for the significant part you played in driving the culture transformation change and achieving this outcome!  Ciao! Ciao!

General Manager, Innovation and Engagement, BassCoast Shire Council:

As the General Manager at Bass Coast Shire Council with responsibility for workplace health and safety as well as culture I engaged C4M to undertake an independent review of our workplace culture and create a hazard map for our whole organisation as required under the new regulations around psychosocial hazards. Mike and his team quickly established credibility with staff through their respectful and professional approach and quickly gained trust through the engaging and informative briefing/kick off sessions.

The interviews, focus groups and the report analysis identified the underlying issues rather than just the symptoms, and the C4M report provided practical recommendations that our leadership team could confidently act upon. Throughout the engagement the team was professional, responsive and easy to work with. I would have no hesitation recommending Mike and the C4M team to organisations seeking an experienced consultant in workplace culture, psychosocial hazards or complex workplace reviews.

Mike, Lisa and the C4M team were trusted by staff and management alike which was crucial for the success of the work we undertook.

Chairman, Dairy Foods Victoria

What was unique and particularly valued about Mike and his team was his ability to engage directly with the Chair and Board Members, clearly communicating the challenges that needed to be addressed and the approaches that needed to be adopted as part of an ongoing improvement strategy. C4M provided an in-depth analysis that had not been captured in the past through climate reviews and satisfaction surveys and focus groups.

Group Manager, Employee Relations, McKenzie Aged Care:

We recently engaged C4M and the ClearView process to assist with some complex conflict issues with one of our teams in Aged Care. The Clearview process enabled us to make the decisions that led to the team being quickly turned around. Mike has since worked with the Manager and the HRBP to successfully develop a much stronger sense of mutual respect and understanding within the team.

Organisational Development Manager, Aged Care Industry:

The culture work that C4M did was transformational. They were able to do something that we could not do internally - hold a mirror to our facility and from the perspective of an independent expert, show us what needed to change in terms of our operations and practices.